Tahzoo is a company of smart, happy people who are passionate about personalizing the relationships between brands and their customers. You will enjoy working with us. We will enjoy working with you. Together, we will do great things.
In 2010, Brad Heidemann sat in a warm, cozy Starbucks in Bethesda, Maryland, contemplating the next phase of his life, enjoying a nice cup of coffee and some free wifi. As he sat there, thinking about the company he wanted to start, he was drawing upon a deep personal history with customer experience. He started his career at the ultimate customer service company, Nordstrom. Nordstrom didn’t just promise incredible customer service, it delivered, too.
In those days, Nordstrom’s reputation preceded it. People actually talked about Nordstrom and their remarkable customer service. That was their “customer experience.” His next career move was to Microsoft where he learned the art of the large-scale digital integration and the power of data to find needles in haystacks. Combined with the advent of the Internet, there came a gigantic shift in how we communicated. Computers became extensions of our personal identities. Tahzoo is a blend of all three—the Starbucks experience, Nordstrom’s customer service and Microsoft’s digital and technological acumen.
