Tahzoo was founded upon these core values. Our Core Values are a promise we make to each other. Each of us must keep the promise every day. Internalizing and demonstrating…
Continue reading Spirit and Intent: Demonstrating the Values
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It was a pleasure to be interviewed this week by James Carbary for his podcast, B2B Growth. We discussed delivering an experience that is in context, personalized and sharable, rather…
Continue reading 3 Things You Need to Understand About the Experience Economy
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I’ve been thinking about conflict the past couple of weeks. I thought it would be a good idea to share my perspective and some thoughts around the inevitable conflict that…
Continue reading Conflict Resolution
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Traditionally advertising and marketing were based on the hope of a random chance. You’d see an ad at just the right time before you were going to buy or, as…
Continue reading The Disruption Begins
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I’ve just finished a wonderful book called Smarter Faster Better by Charles Duhigg. He spends most of the book articulating how to be more efficient and effective in your life.…
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The culture of customer experience is upon us… although very nascent, while there have been a few companies grounded in customer service over the last 20 years they are outliers…
Continue reading The Culture of Experience
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SDL recently interviewed John Kottcamp, Tahzoo’s Chief Marketing Technologist and Chief Marketing Officer to find out what we mean when we describe ourselves as ‘Architects for the Experience Age.’ Tell…
Continue reading Architects for the Experience Age
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For all the advancements in technology and communication, it’s still just a customer – a real person – at the end of all those devices. I am regularly asked to…
Continue reading Customer Centricity
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I like writing about economics, cultural concerns, technology and of course digital marketing. I realize that sometimes I can be a bit pithy and more aspirational than reality. So I…
Continue reading It’s Not All Digital Marketing
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As a young manager at Nordstrom, I was speaking with John Nordstrom one day and he was complimenting me on the great service my department was giving. I was pleased…
Continue reading Growing a Business
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