Tag: vision

  • Where are we going?

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    Brad Heidemann
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    “Life is really simple, but we insist on making it complicated.”    – Confucius  We are going to be a world-class Customer Experience Agency.  I get asked a lot about the strategic direction of the company. I am working on our 2017 plan which I am excited to roll out to all of you in the next…

  • Process and Procedure Is No Substitute for a Great Relationship

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    Brad Heidemann
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    I thought I’d share with you some of the pictures from my holiday in Washington state this week. Like most Americans, it’s a working vacation but none the less it’s been an enjoyable and thoughtful time. I have a sense of renewal and focused determination coming back from holiday. One of the best things about…

  • Let’s Get Social!

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    Brad Heidemann
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    “What would you do if you believed you only had a few minutes to live? Don’t look back. Don’t be afraid. Don’t give up. Don’t Look Down.”       – Sir Richard Branson  I’ve been talking a lot recently about The Experience Economy my perspective on how I think the world of business has shifted over recent years from one of consumption to one based on…

  • DC Inno Announces the Winners of the 3rd Annual 50 on Fire Awards

    DC Inno Announces the Winners of the 3rd Annual 50 on Fire Awards

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    Brad Heidemann
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    DC Inno announced the winners of its annual 50 on Fire awards on December 10, 2015 during a celebration at the Howard Theatre. The 50 on Fire DC awards are held annually to honor the year’s most groundbreaking individuals and organizations across industries in the Washington D.C. area. “The DC Inno team is continuously impressed…

  • The Tahzoo Experience

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    Brad Heidemann
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    I wrote to you a few weeks ago about the improving and redefining the Tahzoo experience. I am pleased to announce that we are beginning the kick-off for the new Tahzoo.com. We need to put some WOW into our customer experience. Now that we’ve merged the two companies, we need to see our brand and…

  • The 6 Thematic or Topical Areas

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    Brad Heidemann
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    It was a great week here in Washington D.C. We just completed the planning meetings for launching the new Tahzoo Worldwide organization. Much of the meeting was focused on driving integration across the company and defining success metrics for the remainder of the year.   During the meeting, we organized the work that needs to be accomplished thematically…

  • Growing a Business

    Growing a Business

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    Brad Heidemann
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    As a young manager at Nordstrom, I was speaking with John Nordstrom one day and he was complimenting me on the great service my department was giving. I was pleased to be receiving the compliment, however, I was curious about how he could know that when he’d only spent a limited time on the sales…