Tag: tahzoo culture

  • Accountability And Supporting Your Teammates

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    Brad Heidemann
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    “No one can whistle a symphony. It takes a whole orchestra to play it.” – H.E. Luccock There are lots of books about holding people accountable, often times these books focus on the clarity of the responsibilities, measurement or structuring conversations that cut through the excuses. Yes, these are all important things to focus on.…

  • Symphony of Efficiency – Tahzoo

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    Brad Heidemann
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    “Businesses that grow by development and improvement do not die.”— Henry Ford Hi Everyone, I watched the movie The Founder with Michael Keaton, great movie, I highlyrecommend it. It’s the story of McDonalds and how Ray Kroc took a great idea and built one of the largest fast-food chains in the world. There are many…

  • Change Coming With The Company

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    Brad Heidemann
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    “If you always do what you’ve always done,you’ll always get what you’ve always got.” -Tony Robbins Hi Everyone, My kids are going to be sophomores in High School next month and as expected their class loads are heavy. They are balancing school, studying, and sports, not to mention friends and romantic interests. I’ve been talking…

  • Importance of Feedback

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    Brad Heidemann
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    “If you can’t do the little things right, you will never do the bigthings right.”– William H. McRaven Hi Everyone, Giving people feedback is one of the most important things we can do in our lives. One of my favorite books is called the Last Lecture, written by Randy Pausch. As always I am happy…

  • Improve Our Customer Service

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    Brad Heidemann
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    Hi Everyone,  I appreciated having the opportunity to speak with everyone about improving our customer service. Without going through the whole discussion again I wanted to remind you of the two frameworks that I laid out during our call.   First, good customer service is predicated on the follow cycle/process:   You are Tahzoo, we are Tahzoo.…

  • Sales – It’s Not Just Selling

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    Brad Heidemann
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    “One little person, giving all of her time to peace, makes news. Many people, giving some of their time, can make history.” – Peace Pilgrim Hi Everyone, As some of you may know, my Mom is not in good health and I’m spending some time with my family right now. If you need anything while…

  • Remembering the Fallen

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    Brad Heidemann
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    Hi Everyone, Happy Memorial Day weekend! I want to take a moment to remember our fallen soldiers and give sincere gratitude to families who have sacrificed so much for this country and our freedoms. We owe all of them a tremendous debt. I hope that this weekend is a reminder to all of us that…

  • Why should you care about CX?

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    Brad Heidemann
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    “Don’t ask yourself what the world needs, ask yourself what makes you come alive. And then go do that. Because what the world needs are people who have come alive.”   – Harold Whitman   My speech at the digital summit at Marquette University was very well received for those who followed the event or me on…