Tag: relationships
-
Looking Forward
Hi Everyone, I want to share with you a DOB from early 2015 with a few additions. Our vision still rings true today as we continue to forge ahead as leaders in our industry. Where is the WOW? Many times our clients approach us because they realize something is missing in their digital presence, it’s often described as…
-
The Present
One of my favorite books to give is called The Precious Present by Spencer Johnson. Think of the title of the book as a riddle. I had dinner last night with an old friend and we were talking about building relationships with customers. I’ve known some of my customers for years, and many of them…
-
On the road again
“Stop worrying about the potholes in the road and enjoy the journey” – Babs Hoffman Hello everyone, My journey across America … I start my trip from Seattle to DC tomorrow. I’ll be heading down the coastal states and then across the lower half of the country, mostly on interstate 10, straight through Arizona, New Mexico,…
-
Relationship-Based Business
“Be at war with your vices, at peace with your neighbors, and let every new year find you a better man.” – Benjamin Franklin We are moving into our 10th year of being in business. It’s an exciting milestone and as I reflect on the last ten years; I am so proud of what we…
-
Ways to Improve Communication
“I urge you to please notice when you’re happy … and exclaim or murmur or think at some point, If this isn’t nice, I don’t know what is.” – Kurt Vonnegut Stop, Collaborate, and Listen. We chose happiness, we chose a positive frame of mind, we chose to see the best in one another… we have a choice. Sometimes…
-
Ways to Improve Communication
“I urge you to please notice when you’re happy … and exclaim or murmur or think at some point, if this isn’t nice, I don’t know what is.” – Kurt Vonnegut Stop, Collaborate, and Listen. We chose happiness, we chose a positive frame of mind, we chose to see the best in one another… we have a…
-
The Power of a Smile
“Every time you smile at someone, it is an action of love, a gift to that person, a beautiful thing.” – Mother Teresa The Power of a Smile… Have you ever noticed that a smile from someone can just make your day? When I was a phone operator at Nordstrom (I’ve had almost every job at Nordstrom), we…
-
The Power of a Smile…
Have you ever noticed that a smile from someone can just make your day? When I was a phone operator at Nordstrom (I’ve had almost every job at Nordstrom), we used to talk about having a smile in your voice when you answered the phone. Have you ever noticed how much more approachable a friendly voice is rather…
-
Accountability and Compassion
“You can waste your lives drawing lines. Or you can live your life crossing them.” – Shonda Rhimes I’ve been thinking about these two concepts a lot lately. They are often in juxtaposition with respect to someone’s performance as a teammate or an employee. There are times when each of us falls short, misses the…
-
Help, I need somebody!
“Help, I need somebody!” There are lots of books about holding people accountable, oftentimes these books focus on the clarity of the responsibilities, measurement, or structuring conversations that cut through the excuses. Yes, these are all important things to focus on. What I don’t like about many of these books is that accountability is more…