Tag: relationships
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The Present
One of my favorite books to give is called The Precious Present by Spencer Johnson. Think of the title of the book as a riddle. I had dinner last night with an old friend and we were talking about building relationships with customers. I’ve known some of my customers for years, and many of them…
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Ways to Improve Communication
“I urge you to please notice when you’re happy … and exclaim or murmur or think at some point, If this isn’t nice, I don’t know what is.” – Kurt Vonnegut Stop, Collaborate, and Listen. We chose happiness, we chose a positive frame of mind, we chose to see the best in one another… we have a choice. Sometimes…
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The Power of a Smile
“Every time you smile at someone, it is an action of love, a gift to that person, a beautiful thing.” – Mother Teresa The Power of a Smile… Have you ever noticed that a smile from someone can just make your day? When I was a phone operator at Nordstrom (I’ve had almost every job at Nordstrom), we…
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Being a good consultant, like being a doctor
“Spring is the time of plans and projects.” -Leo Tolstoy My grandpa never met a stranger, he loved people and loved talking to them. My grandma used to say, “waking up, when his feet hit the floor his mouth started moving”. As a small boy when I spent time with them, we’d have coffee cake in…
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Beware of the Ides of March
I am sure many of you remember this phrase from Shakespeare’s play, Julius Ceasar. First whispered by the Soothsayer, then falling into the dialogue between Brutus and Ceasar, finally, Ceasar dismisses the Soothsay as a dreamer and ignores the concern. In a moment of great foreshadowing by Shakespeare, the audience is warned of Ceasars’ peril. Today…
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Are you all in?
Sometimes I write this letter wondering if I am shouting into the ether … I just pray that someone is reading, I know you do because the open rate is well above 90%. I love it when I hear from you. If you have to do something each week come hell or high water, vacation,…
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The Marketplace of Ideas
It takes all kinds of people. One of the things I enjoy most about Tahzoo is the diversity in thinking and talent within the company. We are truly a team of SMART and HAPPY people. Over the last few weeks, as we’ve onboarded new clients and projects, I’ve seen the best of our company has to…
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Actions
When I was a young boy, about 13 or so, I decided one Sunday morning to go to church by myself. I did not grow up in a religious family, but I had a curiosity and wanted to understand more. It was an awkward and unnerving experience, I had a hard time following along. Fortunately…
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The Difference Between Average and Exceptional Experiences
“Don’t let the fear of losing be greater than the excitement of winning.” – Robert Kiyosaki We live in a time of change where the established patterns of consistency and sameness are being challenged. The new mediums of the web and social media are positioning everyone to contribute to the next big cause, the next…
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Passion
We are only gated by our ambition. I was chatting the other day about my heroes and what I found so remarkable about them. I was recounting the first time I met Richard Branson, and what amazed me most was the way he thinks in terms of “Why not?”. The guy realizes that airplane travel is…