Tag: operations

  • The Johnny Tsunami of Tahzoo

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    Brad Heidemann
    in

    “Treat objections as requests for further information.” – Brian Tracy  I had to get the windows in my home cleaned yesterday. There was a nice young gentleman who came over, he was polite and quiet. He proceeded to clean all of the windows inside and out over the course of a few hours. My house…

  • Collaboration

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    Brad Heidemann
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    I appreciated the opportunity to speak with all of you yesterday. I received a fair amount of feedback from many of you and I will continue to do these calls on a more regular basis. Let me reiterate that as we work our way through the transformational process, I want your feedback, either directly or…

  • Running Meetings

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    Brad Heidemann
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    Hi All,  This is a follow-on to my DOB a couple of weeks ago about improving the efficiency of our company, so we can have more time to focus on our customers and our partners.  Let’s talk about running our meetings… I have a few observations before I provide the framework. We need to add more structure…

  • Email Etiquette

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    Brad Heidemann
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    While I was at Microsoft, I participated on a committee chaired by Kevin Johnson (who at the time was leading Worldwide Sales, Marketing, and Services). As most of you know, Kevin Johnson is now the CEO of Starbucks. Our committee worked for several months to improve the efficiency and effectiveness of Microsoft’s account teams. The…

  • What Bothers You?

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    Brad Heidemann
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    What bothers you…? When I first started at Microsoft, I took over for a guy named Chris. He was very effective and efficient in his work. In an environment where everyone had too much to do and was always running from one thing to the next, Chris had a calm about him. At the end…

  • What Bothers You?

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    by

    Brad Heidemann
    in

    Hi All,  What bothers you…? When I first started at Microsoft, I took over for a guy named Chris. He was very effective and efficient in his work. In an environment where everyone had too much to do and was always running from one thing to the next, Chris had a calm about him. At the…

  • Look For New Opportunities

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    Brad Heidemann
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    We all love serendipity… Ever have a conversation with someone only to find out you have something in common? These common bonds are often the basis of romance, great friendships, and important business relationships. If you have a strong relationship with your client, they are always excited to hear that you can support them in…

  • Making Millions of People Happy Every Day

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    Brad Heidemann
    in

    “When I was a boy and I would see scary things in the news, my mother would say to me, ‘Look for the helpers. You will always find people who are helping.” – Fred Rogers  Dear Team Tahzoo –  Over the last couple of months, there have been a number of incidences that have weighed heavily on my heart. The bombing…

  • Sales – It’s Not Just Selling

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    Brad Heidemann
    in

    “Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.” – Betsy Sanders  In a healthy company, everyone knows how they contribute to the mission and success of…