Tag: operations

  • Measure Everything

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    Brad Heidemann
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    Hi Everyone,    Over the last month, I’ve been pushing hard in having the company think about and implement quality control checks, peer reviews, and standardize our processes. I have been thinking about growth and how we will manage the additional work coming our way over the next year. We must get a lot of things…

  • Great Customer Service

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    Brad Heidemann
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    “If you could only sense how important you are to the lives of those you meet; how important you can be to the people you may never even dream of. There is something of yourself that you leave at every meeting with another person.”  – Fred Rogers  Great customer service starts internally…   I see it. We…

  • Alignment towards Excellence…

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    Brad Heidemann
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    “If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.”  – Colin Powell  Hi Everyone,   I want to thank everyone who submitted ideas for the T-Shirt contest. The winner has been selected and is now at the t-shirt print shop… super exciting!…

  • 4 Big Priorities

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    Brad Heidemann
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    “One truth I have discovered for sure: When you believe that all things are possible and you are willing to work hard to accomplish your goals, you can achieve the next ‘impossible’ dream. No dream is too high!” – Buzz Aldrin  We have a lot of work going on within the company these days and I…

  • 4 Big Priorities

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    by

    Brad Heidemann
    in

    “One truth I have discovered for sure: When you believe that all things are possible and you are willing to work hard to accomplish your goals, you can achieve the next ‘impossible’ dream. No dream is too high!”  – Buzz Aldrin  We have a lot of work going on within the company these days and…

  • Consulting 101

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    Brad Heidemann
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    “You’re alive, that means you have infinite potential. You can do anything, make anything, dream anything. If you can change the world, the world will change. Potential.”  – Neil Gaiman  Consulting 101  Over the past several weeks we have all been hustling to close and deliver new work. I cannot tell you how proud I am…

  • Intelligent Content Transforms Customer Experiences

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    Brad Heidemann
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    “The more you read, the better you’re going to become as a storyteller.”  – Stan Lee  Hi Everyone,  As I mentioned in my Desk of Brad last week, we had a very successful SDL Connect event. During my speech, I spoke about the impact of technology on society and the natural evolution we’ve all experienced as…

  • Innovation, Quantification, and Orchestration

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    Brad Heidemann
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    “System in all things is the soul of business. To deliberate maturely, & execute promptly is the way to conduct it to advantage. With me, it has always been a maxim, rather to let my designs appear from my works, than by my expressions.”  – George Washington  Innovation – Searching for the “Best Way”  Innovation is often thought…

  • Practice Makes Perfect

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    Brad Heidemann
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    “The only place success comes before work is in the dictionary.”  – Vince Lombardi  The first presentation is the first impression. You only get to do that once. It sets the stage for the meeting and expectations with the client. I talk about framing conversations in the sales process which is about setting up the…

  • The Johnny Tsunami of Tahzoo

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    Brad Heidemann
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    “Treat objections as requests for further information.” – Brian Tracy  I had to get the windows in my home cleaned yesterday. There was a nice young gentleman who came over, he was polite and quiet. He proceeded to clean all of the windows inside and out over the course of a few hours. My house…