Tag: learning

  • Passion

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    Brad Heidemann
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    We are only gated by our ambition. I was chatting the other day about my heroes and what I found so remarkable about them. I was recounting the first time I met Richard Branson, and what amazed me most was the way he thinks in terms of “Why not?”.  The guy realizes that airplane travel is…

  • What I Learned From My Best Customer

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    Brad Heidemann
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    I want to tell you a story about one of my best customers, Gene. As a young account rep at Microsoft, I was tasked with managing the US Department of Agriculture (USDA). For some context: At that time USDA had 29 sub-agencies, over 100,000 employees, and an IT budget of well over $1.5B. The organization,…

  • What I Learned From My Best Customer

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    by

    Brad Heidemann
    in

    I want to tell you a story about one of my best customers, Gene. As a young account rep at Microsoft, I was tasked with managing the US Department of Agriculture (USDA). For some context: At that time USDA had 29 sub-agencies, over 100,000 employees and an IT budget of well over $1.5B. The organization,…

  • Achieving Happiness

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    Brad Heidemann
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    “My philosophy of leadership is to surround myself with good people who have ability, judgment and knowledge, but above all, a passion for service.” – Sonny Perdue  Achieving Happiness   Lou Holtz has been a hero of mine for a long time. He has a gift for explaining how achieving happiness and excellence is simply a matter…

  • In Search of Bernbach

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    Brad Heidemann
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    “One way to meet new people is to listen more carefully to the people you see every day.” – Robert Brault  As I sat on an airplane and came across an Ad Age ‘interview’ of advertising legend Bill Bernbach, the thought crossed my mind, ‘How would one respond to these questions in the context of…

  • Tell It Straight… or Otherwise Said, Keeping It Real

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    Brad Heidemann
    in

    “Talking is like playing on the harp; there is as much in laying the hands on the strings to stop their vibration as in twanging them to bring out their music.” – Oliver Wendell Holmes  I was spending time with a good friend this week and they shared how much they appreciated that I was…

  • Expertise and Career Growth

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    Brad Heidemann
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     “Employee engagement is strongly connected to business outcomes essential to an organization’s financial success, such as productivity, profitability and customer engagement. Engaged employees drive the innovation, growth and revenue that their companies need.” – Amy Adkins (Gallup 2015)  Expertise…   “The discipline of writing something down is the first step toward making it happen.” – Lee…

  • Surfing, and Making It Better

    Surfing, and Making It Better

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    Brad Heidemann
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    I spent the evening with an old friend last night, someone who has been like a second father to me. Rick and Jan took me in as a teenager and were instrumental in shaping who I am today. Rick is a remarkable man, he has four undergraduate degrees, two masters and two PHDs, not all…

  • Conflict Resolution

    Conflict Resolution

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    Brad Heidemann
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    I’ve been thinking about conflict for the past couple of weeks. I thought it would be a good idea to share my perspective and some thoughts around the inevitable conflict that arises when humans work together and how to manage it from my perspective. I wrote out the company values in an effort to provide…

  • Doing Right by the Client

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    Brad Heidemann
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    I keep coming back to this one idea: if we are to be a truly global consulting company supporting the best brands in their customer experience journey, we need to provide a level of service and quality that is unequaled in the industry. The Tahzoo experience should be a fair exchange of value delivered in…