Tag: customer service
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Improve Our Customer Service
Hi Everyone, I appreciated having the opportunity to speak with everyone about improving our customer service. Without going through the whole discussion again I wanted to remind you of the two frameworks that I laid out during our call. First, good customer service is predicated on the follow cycle/process: You are Tahzoo, we are Tahzoo.…
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Communication With Customers
“Our business is about people. It’s about relationships andtrust. It’s about simple acts of kindness.” — Blake Nordstrom Hi Everyone, Customer Service means a lot of things to a lot of people. We all know good and bad customer service when we experience it. As a leader at Nordstrom, I spent a lot of time…
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Great Customer Service in Consulting Companies
“Any sufficiently advanced technology is indistinguishable from magic.” – Arthur C. Clarke Hi Everyone, Great customer service is essential for any business, but it is especially important for consulting companies, as they are relied upon to provide expert advice and guidance to their clients. A consulting company that delivers great customer service is one that…
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The Present
One of my favorite books to give is called The Precious Present by Spencer Johnson. Think of the title of the book as a riddle. I had dinner last night with an old friend and we were talking about building relationships with customers. I’ve known some of my customers for years, and many of them…
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Great Customer Service
“If you could only sense how important you are to the lives of those you meet; how important you can be to the people you may never even dream of. There is something of yourself that you leave at every meeting with another person.” – Fred Rogers Great customer service starts internally… I see it. We…
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Leadership & Rolling Up Your Sleeves
“Everyone thinks of changing the world, but no one thinks of changing themselves.” – Leo Tolstoy Leadership is not about identifying issues, it’s about resolving them. It’s so unfortunate that “management” as a career path to leadership creates so many bad habits. As a “manager” you need to identify work and divide it across your team. As…
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The Present
One of my favorite books to give is called The Precious Present by Spencer Johnson. Think of the title of the book as a riddle. I had dinner last night with an old friend and we were talking about building relationships with customers. I’ve known some of my customers for years, and many of them…
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A Mighty Big Country
I am on holiday this week driving from Seattle, Washington to Washington DC with my family. This is an annual trip for me and some of my best thinking and reflection occurs during these holidays. In addition to the family trip every year, I’ll occasionally do a solo cross country trip to really get away…