Tag: culture

  • The One Thing That Matters

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    Brad Heidemann
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    “The key is not to prioritize what’s on your schedule, but to schedule your priorities.” – Stephen Covey Hi Everyone, Another busy week at the Zoo! There is a lot going on right now… projects wrapping up, new projects starting, new client opportunities, and we need to hire some folks. I’ve been reading the same…

  • Customer Centricity

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    Brad Heidemann
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    Hi Everyone, When I think about Customer Experience, I think about the human impact. Not the technology or the strategy, but the sense of well-being or pleasure I get when things just go right. The whole purpose of personalization is not to inundate people with experiences. Rather, it’s that we delight customers because things just…

  • The Three Rules of Work

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    Brad Heidemann
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    “Science is organized knowledge. Wisdom is organized life.” – Immanuel Kant Hi Everyone, There is a quote often attributed to Albert Einstein regarding his three rules for work. I’ve seen some debate if this was an actual quote from him or a paraphrase of his approach to work. Regardless, the quote has been sitting with me…

  • Remote Working Culture

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    Brad Heidemann
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    “Where words are restrained, the eyes often talk a great deal.” -Samuel Richardson Hi Everyone, There have been a lot of opinions about the return to the office post COVID. There are countless articles, opinions from informed research scientists, social media posts, and of course, conversations with friends, family, and colleagues. The prognostications roll out in…

  • Giving Feedback

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    Brad Heidemann
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    “We cannot change the cards we are dealt, just how we play the game”  -Randy Pausch Hi Everyone, Giving people feedback is one of the most important things we can do in our lives. One of my favorite books is called The Last Lecture, written by Randy Pausch. As always I am happy to send you a…

  • Baby Shower

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    Brad Heidemann
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    ” Balance activity with serenity, wealth and simplicity, persistence with innovation, community with solitude, familiarity with adventure, constancy with change, leading with following.” – Jonathan Lockwood Huie Hi Everyone, Happy Friday! I sure enjoyed my first Baby Shower this week, the games were fun and how wonderful to see Ira, Shravani’s baby! Congratulations to Heather as well, we…

  • Are You a Chicken or a Pig?

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    Brad Heidemann
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    “Software is a great combination between artistry and engineering.” – Bill Gates Hi Everyone, I am happy to be able to write all of you this week, the last couple of weeks have been tough for me. Thank you for your condolences, it means a lot to me. I’ve been doing a lot of thinking about…

  • Tahzoo Promise

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    Brad Heidemann
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    “There are three groups of people with respect to empowerment, those who get it, those who would really like to get it, and those who probably will never get it.” – John Nordstrom Hi Everyone, Thank you for your time on Monday. This is the first in a series of letters that will outline my…

  • Learn Through Perspectives

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    Brad Heidemann
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    “And those who were seen dancing, were thought to be crazy, by those who could not hear the music.” -Friedrich Nietzsche Hi Everyone, When I was a young man, I used to spend time with an elder in our church, his name was Mike Winn. He was a retired English professor from one of the…

  • Agents of Change

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    Brad Heidemann
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    “To improve is to change; to be perfect is to change often.” – Winston Churchill Hi Everyone, I am looking forward to our State of Tahzoo meeting on February 14th, we will extend our normal “all hands” to an hour and half. I am looking forward to discussing the future and direction of Tahzoo with…