Tag: culture

  • Company Culture

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    Brad Heidemann
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    Hi Everyone, Over the next couple of months, we are going to need to hire a lot of people into Tahzoo. A few things to remember when you’re recommending someone to Tahzoo or when you’re part of the interview loop for a prospective candidate. You’ll notice that none of these questions are related to someone’s…

  • Agents of Change

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    Brad Heidemann
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    “The quicker you let go of old cheese, the sooner you find new cheese.” – Spencer Johnson Hi Everyone, Make your clients heroes during changing times. We’ve been successful as a company because we do a good job of integrating into the culture of our clients. Every company has its own “style” of communication, internal…

  • A Sense of Urgency

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    Brad Heidemann
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    “There are three groups of people with respect to empowerment: Those who get it. Those who really want to get it. Those who probably will never get it.” – Robert Spector, The Nordstrom Way to Customer Service Excellence Hi Everyone, During my time at Nordstrom, there were slow days and busy days, or seasons like…

  • Thanksgiving

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    Brad Heidemann
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    “We can always find something to be thankful for, no matter what may be the burden of our wants, or the special subject of our petitions.” – Albert Barnes Happy Thanksgiving everyone!! I hope that all of you will enjoy your time with family and friends. Thanksgiving is my favorite holiday – even more than…

  • Leading with Optimism

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    Brad Heidemann
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    “Say something positive, and you’ll see something positive.” – Jim Thompson Hi Everyone, I read a quote this week that really stuck with me by Ralph Marston, “Being positive in a negative situation is not naive. It’s leadership”. I am generally an optimistic person; I believe everything happens for a reason. Although I may not…

  • Voting

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    Brad Heidemann
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    “Freedom is not worth having if it does not include the freedome to make mistakes.” – Mahatma Gandhi Hi Everyone, The advent of the printing press in 1439 created tremendous social/cultural and economic changes. By the early 1500s, every major city in Europe had at least one printer’s workshop, this new business created an economic…

  • Use Your Smile

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    Brad Heidemann
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    “A smile is a curve that sets everything straight.” – Phyllis Diller Hi Everyone, Have you ever noticed that a smile from someone can just make your day? In our business, as a consultant, our clients are looking to us to give them the ideas and the energy to change. To persevere through difficult transitions,…

  • The One Thing That Matters

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    Brad Heidemann
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    “The key is not to prioritize what’s on your schedule, but to schedule your priorities.” – Stephen Covey Hi Everyone, Another busy week at the Zoo! There is a lot going on right now… projects wrapping up, new projects starting, new client opportunities, and we need to hire some folks. I’ve been reading the same…

  • Customer Centricity

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    Brad Heidemann
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    Hi Everyone, When I think about Customer Experience, I think about the human impact. Not the technology or the strategy, but the sense of well-being or pleasure I get when things just go right. The whole purpose of personalization is not to inundate people with experiences. Rather, it’s that we delight customers because things just…

  • The Three Rules of Work

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    Brad Heidemann
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    “Science is organized knowledge. Wisdom is organized life.” – Immanuel Kant Hi Everyone, There is a quote often attributed to Albert Einstein regarding his three rules for work. I’ve seen some debate if this was an actual quote from him or a paraphrase of his approach to work. Regardless, the quote has been sitting with me…