Tag: consulting

  • Great Customer Service in Consulting Companies

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    Brad Heidemann
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    “Any sufficiently advanced technology is indistinguishable from magic.”   – Arthur C. Clarke  Hi Everyone,  Great customer service is essential for any business, but it is especially important for consulting companies, as they are relied upon to provide expert advice and guidance to their clients. A consulting company that delivers great customer service is one that…

  • Standardize Brand and Business Development

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    Brad Heidemann
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    Hi Everyone, Thank you to everyone who has been working on all the proposals this week. I know it’s been a lot of work, and I appreciate the diligence and effort. Business development is a lot of hurry-up and then a waiting period. I am happy to say that we are in the procurement process…

  • Relationship-Based Business

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    Brad Heidemann
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    “Be at war with your vices, at peace with your neighbors, and let every new year find you a better man.”  – Benjamin Franklin  We are moving into our 10th year of being in business. It’s an exciting milestone and as I reflect on the last ten years; I am so proud of what we…

  • Consulting 101

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    Brad Heidemann
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    “You’re alive, that means you have infinite potential. You can do anything, make anything, dream anything. If you can change the world, the world will change. Potential.”  – Neil Gaiman  Consulting 101  Over the past several weeks we have all been hustling to close and deliver new work. I cannot tell you how proud I am…

  • Last Full Week in June

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    Brad Heidemann
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    “Efficiency is doing things right; effectiveness is doing the right things.” -Peter Drucker  Last full week in June…   I saw my doctor this week for my annual checkup. Pleased to say I am in good health with the possible exception that my blood pressure was a bit too high as you could probably imagine, my stress…

  • Last Full Week in June

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    by

    Brad Heidemann
    in ,

    “Efficiency is doing things right; effectiveness is doing the right things.” – Peter Drucker   I saw my doctor this week for my annual checkup. Pleased to say I am in good health with the possible exception that my blood pressure was a bit too high as you could probably imagine, my stress level is likely…

  • Doing Right by the Client

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    Brad Heidemann
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    I keep coming back to this one idea: if we are to be a truly global consulting company supporting the best brands in their customer experience journey, we need to provide a level of service and quality that is unequaled in the industry. The Tahzoo experience should be a fair exchange of value delivered in…

  • Growing a Business

    Growing a Business

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    Brad Heidemann
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    As a young manager at Nordstrom, I was speaking with John Nordstrom one day and he was complimenting me on the great service my department was giving. I was pleased to be receiving the compliment, however, I was curious about how he could know that when he’d only spent a limited time on the sales…

  • Brad Meets England’s PM

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    Brad Heidemann
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    Team Tahzoo,  The joke at our leadership off-site this week was me asking everyone what they were doing on Friday and when they asked me, I would share that I was meeting with the Prime Minister of England. Yes, you heard that right, David Cameron in the flesh. This morning, I was one of about…