Tag: conflict resolution

  • Managing Conflict In Consulting

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    Brad Heidemann
    in ,

    “Customer service shouldn’t just be a department,it should be the entire company.” — Tony Hsieh Hi Everyone, We often hear the “customer is always right” and while that might provide some inspiration in a retail setting, it’s not exactly right for consulting. Good customer service in consulting is about managing conflict and expectations.I think we…

  • Making the World a Better Place in COVID-19

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    by

    Brad Heidemann
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    Hi everyone,   The effects of COVID-19 are wearing everyone a bit thin these days. I’m seeing great teamwork across the company but I’m also seeing the undercurrent of stress and unhappiness. Totally understandable… just remember that if someone is getting under your skin, take a step back and pull your thoughts together. Everyone is well-intentioned, albeit their communication style may not work for you. Keep…