Tag: client experience

  • The One Thing That Matters

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    Brad Heidemann
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    “The key is not to prioritize what’s on your schedule, but to schedule your priorities.” – Stephen Covey Hi Everyone, Another busy week at the Zoo! There is a lot going on right now… projects wrapping up, new projects starting, new client opportunities, and we need to hire some folks. I’ve been reading the same…

  • Customer Centricity

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    Brad Heidemann
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    Hi Everyone, When I think about Customer Experience, I think about the human impact. Not the technology or the strategy, but the sense of well-being or pleasure I get when things just go right. The whole purpose of personalization is not to inundate people with experiences. Rather, it’s that we delight customers because things just…

  • Relationship Business

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    by

    Brad Heidemann
    in ,

    Hi Everyone, Next week I will resume sharing my thoughts and plans about Zoodio and our software business…. In the meantime I wanted to reshare a note I wrote about 5 years ago that’s still relevant today… We’re in the relationship businessWhen I think about the skills required to execute our mission, not only does it…