Tag: business management

  • Managing Conflict In Consulting

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    by

    Brad Heidemann
    in ,

    “Customer service shouldn’t just be a department,it should be the entire company.” — Tony Hsieh Hi Everyone, We often hear the “customer is always right” and while that might provide some inspiration in a retail setting, it’s not exactly right for consulting. Good customer service in consulting is about managing conflict and expectations.I think we…