Tag: business development
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The Culture of Experience
The culture of customer experience is upon us… although very nascent, while there have been a few companies grounded in customer service over the last 20 years they are outliers and not the norm. Most large companies are organized to serve themselves while providing a service or product to the market. Typically, one part of…
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The Culture of Experience
The culture of customer experience is upon us… although very nascent, while there have been a few companies grounded in customer service over the last 20 years they are outliers and not the norm. Most large companies are organized to serve themselves while providing a service or product to the market. Typically, one part of…
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Client Partner and Delivery Lead
I am asked from time to time to better define the role of Client Partner and the Delivery Lead. As part of a project kick-off, I spent a few moments outlining the basic working relationship in an effort to ensure a successful engagement. The following is an excerpt from the letter that I wrote to…
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Tahzoo makes the Inc 5000
“No one can whistle a symphony. It takes a whole orchestra to play it.” – Halford E. Luccock Creating a symphony… The culmination of all of your efforts have resulted in Tahzoo again attaining a place in the Inc. 5000, as one of the fastest-growing private companies in America. 2016 will be our third time being named with this prestigious honor. Through all of your…
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Shared Stories
I am looking forward to visiting the Netherlands next week, it’s been almost 2 months since I was last there and I am missing my home away from home. I came back from vacation with a strong sense of optimism about the business and most importantly how fortunate I am to work with such great…
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A few thoughts on leadership
“The probability that we may fail in the struggle ought not to deter us from the support of a cause we believe to be just.” – Abraham Lincoln Hi Everyone, I realize that we are all working hard to drive the business and I wanted to add some perspective around my thoughts on leadership. We have…
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Last Full Week in June
“Efficiency is doing things right; effectiveness is doing the right things.” -Peter Drucker Last full week in June… I saw my doctor this week for my annual checkup. Pleased to say I am in good health with the possible exception that my blood pressure was a bit too high as you could probably imagine, my stress…
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Last Full Week in June
“Efficiency is doing things right; effectiveness is doing the right things.” – Peter Drucker I saw my doctor this week for my annual checkup. Pleased to say I am in good health with the possible exception that my blood pressure was a bit too high as you could probably imagine, my stress level is likely…
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Our Inspiration
“All things are difficult before they are easy.” – John Norley In contemplating what to write about this week for the Desk of Brad, I was thinking back a few years and I recalled a three-part series I’d written back in 2012 called Our inspiration, our values, our mission. It’s always good to revisit such things from…
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Inspiring Innovation
For any new company to succeed there has to be innovation—often a lot of it. Apple. Amazon. Uber. Facebook. The examples are easy to come by. The message is pretty simple: to stand out, you have to do things differently than those who went before. That’s why we talk a lot about innovation here at…