Category: Tahzoo Culture

  • Accountability And Supporting Your Teammates

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    Brad Heidemann
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    “No one can whistle a symphony. It takes a whole orchestra to play it.” – H.E. Luccock There are lots of books about holding people accountable, often times these books focus on the clarity of the responsibilities, measurement or structuring conversations that cut through the excuses. Yes, these are all important things to focus on.…

  • Symphony of Efficiency – Tahzoo

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    Brad Heidemann
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    “Businesses that grow by development and improvement do not die.”— Henry Ford Hi Everyone, I watched the movie The Founder with Michael Keaton, great movie, I highlyrecommend it. It’s the story of McDonalds and how Ray Kroc took a great idea and built one of the largest fast-food chains in the world. There are many…

  • Change Coming With The Company

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    Brad Heidemann
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    “If you always do what you’ve always done,you’ll always get what you’ve always got.” -Tony Robbins Hi Everyone, My kids are going to be sophomores in High School next month and as expected their class loads are heavy. They are balancing school, studying, and sports, not to mention friends and romantic interests. I’ve been talking…

  • Importance of Feedback

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    Brad Heidemann
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    “If you can’t do the little things right, you will never do the bigthings right.”– William H. McRaven Hi Everyone, Giving people feedback is one of the most important things we can do in our lives. One of my favorite books is called the Last Lecture, written by Randy Pausch. As always I am happy…

  • Improve Our Customer Service

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    Brad Heidemann
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    Hi Everyone,  I appreciated having the opportunity to speak with everyone about improving our customer service. Without going through the whole discussion again I wanted to remind you of the two frameworks that I laid out during our call.   First, good customer service is predicated on the follow cycle/process:   You are Tahzoo, we are Tahzoo.…

  • Meeting Efficiency

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    Brad Heidemann
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    “Drop by drop is the water pot filled.” –Buddha Hi Everyone, It takes just a few minutes at the end of each meeting to record your score for the meeting on a scale of one to ten. Read the book Atomic Habits by James Clear. It is a good read about how to incorporate meaningful…

  • The Allegiance to Self

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    Brad Heidemann
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    “The most important thing in communication is to hear what isn’t being said.”   – Peter F. Drucker  Hi Everyone,     Last week I wrote about the importance of authenticity in communication. Without trust in the facts, the exchange of information and collaboration within the team is going to be insufficient and left wanting. You will…

  • Remembering the Fallen

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    Brad Heidemann
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    Hi Everyone, Happy Memorial Day weekend! I want to take a moment to remember our fallen soldiers and give sincere gratitude to families who have sacrificed so much for this country and our freedoms. We owe all of them a tremendous debt. I hope that this weekend is a reminder to all of us that…

  • Rest and Relax

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    Brad Heidemann
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    Hi Everyone, It’s Friday … Yeah!!! It’s been a super busy week for me and I’m sure all of you. I was thrilled to read about the new CDC guidelines. While our Covid journey is not over, I wanted to take a moment to celebrate this important milestone. We are working on opening our offices…

  • We Can Do Better

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    Brad Heidemann
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    Hi Everyone, As humans in the very early stages of our cognitive development (as early as two years old), we begin to recognize right from wrong. As we mature through our adolescence, we develop an understanding of morality, a moral compass. What is moral and immoral and how we are expected to respond or act…