Category: Leadership

  • Customer Centricity

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    Brad Heidemann
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    Hi Everyone, When I think about Customer Experience, I think about the human impact. Not the technology or the strategy, but the sense of well-being or pleasure I get when things just go right. The whole purpose of personalization is not to inundate people with experiences. Rather, it’s that we delight customers because things just…

  • The Three Rules of Work

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    Brad Heidemann
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    “Science is organized knowledge. Wisdom is organized life.” – Immanuel Kant Hi Everyone, There is a quote often attributed to Albert Einstein regarding his three rules for work. I’ve seen some debate if this was an actual quote from him or a paraphrase of his approach to work. Regardless, the quote has been sitting with me…

  • No Passenger Seats

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    Brad Heidemann
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    “If you want to lift yourself up, lift up someone else.” – Booker T. Washington Hello – I’ve been working with another company that we may partner with as part of our new strategic direction. If we are going to partner with another services firm, we need to have a solid culture fit and a…

  • Giving Feedback

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    Brad Heidemann
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    “We cannot change the cards we are dealt, just how we play the game”  -Randy Pausch Hi Everyone, Giving people feedback is one of the most important things we can do in our lives. One of my favorite books is called The Last Lecture, written by Randy Pausch. As always I am happy to send you a…

  • Focus on Outcomes, not Outputs

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    Brad Heidemann
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    “If you aim at nothing, you will hit it every time.” – Zig Ziglar Hi Everyone, I’ve been working on our business development strategy and specifically how we qualify opportunities for Tahzoo. Our work needs to be centered around Outcomes not Outputs. What good is it, if our deliverables are on time and of good…

  • Tahzoo Promise

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    Brad Heidemann
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    “There are three groups of people with respect to empowerment, those who get it, those who would really like to get it, and those who probably will never get it.” – John Nordstrom Hi Everyone, Thank you for your time on Monday. This is the first in a series of letters that will outline my…

  • Traditions

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    Brad Heidemann
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    “Tradition is not the worship of ashes, but the preservation of fire.” – Gustav Mahler Hi Everyone,  24 or 25 years ago, (this is still a matter of debate), I started hosting a holiday lunch for my buddies. We have maintained the core group the entire time; there have been some interlopers over the years and…

  • Balanced Diet

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    Brad Heidemann
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    “You can’t control everything. Sometimes you just need to relax and have faith that things will work out. Let go a little and just let life happen.” – Kody Keplinger Hi Everyone,  I hope you all had a nice Thanksgiving.    I’ve been talking to my 13-year-old daughter about her media consumption and the importance of a…

  • Winning the Week

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    Brad Heidemann
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    “Lack of direction, not lack of time, is the problem. We all have twenty-four hour days.” – Zig Ziglar Hi Everyone, I was talking with Dave Sterenberg the other day and he was talking about how he and his team have started a thing called “Winning the Week”. In pursuit of their goals, they identify…

  • Gratitude

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    Brad Heidemann
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    “Gratitude is more of a compliment to yourself than someone else.” – Raheel Farooq Hi Everyone, I am sure many of you are preparing to celebrate Thanksgiving. I’ve been reflecting upon the impact of gratitude in our day to day lives – both personally and professionally Our HR team had a long-standing practice of sharing…