Category: Leadership

  • New Years

    —

    by

    Brad Heidemann
    in ,

    “Write it on your heat that every day is the best day in the year.” – Ralph Waldo Emerson Hi Everyone, The last couple of years have been challenging for Tahzoo and this last year has been very challenging for me personally. I’ve always thought about life and personal relationships like a series of hills…

  • Agents of Change

    —

    by

    Brad Heidemann
    in , ,

    “The quicker you let go of old cheese, the sooner you find new cheese.” – Spencer Johnson Hi Everyone, Make your clients heroes during changing times. We’ve been successful as a company because we do a good job of integrating into the culture of our clients. Every company has its own “style” of communication, internal…

  • A Sense of Urgency

    —

    by

    Brad Heidemann
    in ,

    “There are three groups of people with respect to empowerment: Those who get it. Those who really want to get it. Those who probably will never get it.” – Robert Spector, The Nordstrom Way to Customer Service Excellence Hi Everyone, During my time at Nordstrom, there were slow days and busy days, or seasons like…

  • Leading with Optimism

    —

    by

    Brad Heidemann
    in ,

    “Say something positive, and you’ll see something positive.” – Jim Thompson Hi Everyone, I read a quote this week that really stuck with me by Ralph Marston, “Being positive in a negative situation is not naive. It’s leadership”. I am generally an optimistic person; I believe everything happens for a reason. Although I may not…

  • Good Habits and Discipline

    —

    by

    Brad Heidemann
    in ,

    “The greatest weapon against stress is the ability to choose one thought over another.” – William James Hi Everyone, I’ve been thinking lately about how Covid and all the other world issues might affect our mental health. My primary concern right now is that people are wearing out. Long-term stress and ambiguity have a real impact on…

  • The One Thing That Matters

    —

    by

    Brad Heidemann
    in ,

    “The key is not to prioritize what’s on your schedule, but to schedule your priorities.” – Stephen Covey Hi Everyone, Another busy week at the Zoo! There is a lot going on right now… projects wrapping up, new projects starting, new client opportunities, and we need to hire some folks. I’ve been reading the same…

  • Optimism

    —

    by

    Brad Heidemann
    in ,

    “The fishermen know that the sea is dangerous and the storm terrible, but they have never found these dangers sufficient reason for remaining ashore.” – Vincent Van Gogh Hi Everyone, Some people say I am optimistic, while others say I’m too optimistic. Either way, I am optimistic by nature. I learned how to confront challenges…

  • Customer Centricity

    —

    by

    Brad Heidemann
    in ,

    Hi Everyone, When I think about Customer Experience, I think about the human impact. Not the technology or the strategy, but the sense of well-being or pleasure I get when things just go right. The whole purpose of personalization is not to inundate people with experiences. Rather, it’s that we delight customers because things just…

  • The Three Rules of Work

    —

    by

    Brad Heidemann
    in ,

    “Science is organized knowledge. Wisdom is organized life.” – Immanuel Kant Hi Everyone, There is a quote often attributed to Albert Einstein regarding his three rules for work. I’ve seen some debate if this was an actual quote from him or a paraphrase of his approach to work. Regardless, the quote has been sitting with me…

  • No Passenger Seats

    —

    by

    Brad Heidemann
    in ,

    “If you want to lift yourself up, lift up someone else.” – Booker T. Washington Hello – I’ve been working with another company that we may partner with as part of our new strategic direction. If we are going to partner with another services firm, we need to have a solid culture fit and a…