Category: 2023

  • Consistency Breeds Trust

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    Brad Heidemann
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    “Success is neither magical nor mysterious. Success is the naturalconsequence of consistently applying basic fundamentals.” — E. James Rohn Hi Everyone, Success is a byproduct of consistency. Last week in the DOB, I outlined standards for our client experience. I would encourage each of you to reread last week’s letter as these standards need to…

  • Managing Conflict In Consulting

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    Brad Heidemann
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    “Customer service shouldn’t just be a department,it should be the entire company.” — Tony Hsieh Hi Everyone, We often hear the “customer is always right” and while that might provide some inspiration in a retail setting, it’s not exactly right for consulting. Good customer service in consulting is about managing conflict and expectations.I think we…

  • AI And It’s Potential Implications

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    Brad Heidemann
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    “It’s dark because you are trying too hard. Lightly child, lightly. Learn to doeverything lightly. Yes, feel lightly even though you’re feeling deeply. Justlightly let things happen and lightly cope with them. So throw away yourbaggage and go forward. There are quicksands all about you, sucking at yourfeet, trying to suck you down into fear…

  • Accountability And Supporting Your Teammates

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    Brad Heidemann
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    “No one can whistle a symphony. It takes a whole orchestra to play it.” – H.E. Luccock There are lots of books about holding people accountable, often times these books focus on the clarity of the responsibilities, measurement or structuring conversations that cut through the excuses. Yes, these are all important things to focus on.…

  • AI Show And Tell/AI Friday

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    Brad Heidemann
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    “Once a new technology rolls over you, if you’re not part of the steamroller,you’re part of the road.” -Stewart Brand Hi Everyone, I am sure when I talk about AI, IT FEELS LIKE I AM TALKING IN ALL CAPS….I just want to make sure that you are exploring AI/ML technology every day. We need to…

  • Impact of AI On Every Day Lives

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    Brad Heidemann
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    “Don’t be afraid to give up the good to go for the great.” –John D. Rockefeller Hi Everyone, People have been asking me about what the impact of AI on our everyday lives will be. Depending on the audience I have a few perspectives that I share, and I thought I would give you a…

  • Change Coming With The Company

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    Brad Heidemann
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    “If you always do what you’ve always done,you’ll always get what you’ve always got.” -Tony Robbins Hi Everyone, My kids are going to be sophomores in High School next month and as expected their class loads are heavy. They are balancing school, studying, and sports, not to mention friends and romantic interests. I’ve been talking…

  • Importance of Feedback

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    Brad Heidemann
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    “If you can’t do the little things right, you will never do the bigthings right.”– William H. McRaven Hi Everyone, Giving people feedback is one of the most important things we can do in our lives. One of my favorite books is called the Last Lecture, written by Randy Pausch. As always I am happy…

  • Tahzoo ML and AI Work

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    Brad Heidemann
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     “Fortune favors the bold but abandons the timid.”  – Proverbs  Hi Everyone,     As you all know I’ve been talking about Machine Learning and Artificial Intelligence every chance I’ve had. It was so great to see the old Tahzoo websites, thank you Piti! You could see that although the technology and market conditions have changed, our…

  • Improve Our Customer Service

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    Brad Heidemann
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    Hi Everyone,  I appreciated having the opportunity to speak with everyone about improving our customer service. Without going through the whole discussion again I wanted to remind you of the two frameworks that I laid out during our call.   First, good customer service is predicated on the follow cycle/process:   You are Tahzoo, we are Tahzoo.…