Category: Customer Service

  • Communication With Customers

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    Brad Heidemann
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    “Our business is about people. It’s about relationships andtrust. It’s about simple acts of kindness.” — Blake Nordstrom Hi Everyone, Customer Service means a lot of things to a lot of people. We all know good and bad customer service when we experience it. As a leader at Nordstrom, I spent a lot of time…

  • Great Customer Service in Consulting Companies

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    Brad Heidemann
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    “Any sufficiently advanced technology is indistinguishable from magic.”   – Arthur C. Clarke  Hi Everyone,  Great customer service is essential for any business, but it is especially important for consulting companies, as they are relied upon to provide expert advice and guidance to their clients. A consulting company that delivers great customer service is one that…

  • Thanking the St. Lukes Team

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    Brad Heidemann
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    “You’re off to great places, today is your day, your mountain iswaiting, so get on your way!” –Dr. Seuss Hi Everyone, It’s been a while since I’ve been able to write to you. I hope you’ve enjoyed revisiting some of the older DOBs. As best I can, I am working towards getting back to my…

  • Rest and Relax

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    Brad Heidemann
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    Hi Everyone, It’s Friday … Yeah!!! It’s been a super busy week for me and I’m sure all of you. I was thrilled to read about the new CDC guidelines. While our Covid journey is not over, I wanted to take a moment to celebrate this important milestone. We are working on opening our offices…

  • The Present

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    Brad Heidemann
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    One of my favorite books to give is called The Precious Present by Spencer Johnson. Think of the title of the book as a riddle. I had dinner last night with an old friend and we were talking about building relationships with customers. I’ve known some of my customers for years, and many of them…

  • Personalization in a B2B World

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    Brad Heidemann
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    “Hire character. Train skill.” – Peter Schutz  Personalization in a B2B World   In a real-world setting, a good salesperson would size-up a new prospect walking in the door and within seconds begin to tailor the conversation to that person’s needs. In the digital world of eCommerce and automated marketing, the union of data and content management technologies…

  • Promises

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    Brad Heidemann
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    “People forget how fast you did a job – but they remember how well you did it.” – Howard W. Newton  Promises   It was early in my career and late on a Friday night. All of my friends were out on the town and waiting for me. I had a report due that day and was working…