Category: Customer Service
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Rest and Relax
Hi Everyone, It’s Friday … Yeah!!! It’s been a super busy week for me and I’m sure all of you. I was thrilled to read about the new CDC guidelines. While our Covid journey is not over, I wanted to take a moment to celebrate this important milestone. We are working on opening our offices…
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The Present
One of my favorite books to give is called The Precious Present by Spencer Johnson. Think of the title of the book as a riddle. I had dinner last night with an old friend and we were talking about building relationships with customers. I’ve known some of my customers for years, and many of them…
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Personalization in a B2B World
“Hire character. Train skill.” – Peter Schutz Personalization in a B2B World In a real-world setting, a good salesperson would size-up a new prospect walking in the door and within seconds begin to tailor the conversation to that person’s needs. In the digital world of eCommerce and automated marketing, the union of data and content management technologies…
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Promises
“People forget how fast you did a job – but they remember how well you did it.” – Howard W. Newton Promises It was early in my career and late on a Friday night. All of my friends were out on the town and waiting for me. I had a report due that day and was working…