Category: Business
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What’s In A Fitbit
Since receiving a Fitbit Charge 2 for my birthday, I’ve been wearing it every day for a month now, and I’m fascinated with what I’ve learned. The Charge Two tracks heart rate, sleep patterns, the number of steps taken, estimates the number of calories burned each day, and so much more. The device even reminds…
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Best DX Idea for 2017
“I found every single successful person I’ve ever spoken to had a turning point. The turning point was when they made a clear, specific unequivocal decision that they were going to achieve success. Some people make that decision at 15 and some people make it at 50, and most people never make it at all.” – Brian…
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Partner News
“The value of an idea lies in the using of it.” – Thomas A. Edison I have been traveling this week meeting with Partners and Customers. I was particularly excited about my meeting with Aprimo and IBM. As part of the 2017 strategic planning, I am narrowing our solution and partner focus so we can provide a high level of…
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Decision-Making Theory
As you know I’ve been writing from time to time on how to improve our decision-making processes within Tahzoo. We are good qualitative decision makers and I’d like to see us add some quantitative competency to our process. One technique is using probabilistic modeling to improve prediction. In a business setting we need to make…
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Client Partner and Delivery Lead
I am asked from time to time to better define the role of Client Partner and the Delivery Lead. As part of a project kick-off, I spent a few moments outlining the basic working relationship in an effort to ensure a successful engagement. The following is an excerpt from the letter that I wrote to…
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We’re in the Relationship Business
When I think about the skills required to execute our mission, not only does it include a high level of expertise in the areas of marketing and thought leadership, it also means that we are excellent at building and maintain great relationships with our clients. If you were asked what does Tahzoo do? Would your…
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Where are we going?
“Life is really simple, but we insist on making it complicated.” – Confucius We are going to be a world-class Customer Experience Agency. I get asked a lot about the strategic direction of the company. I am working on our 2017 plan which I am excited to roll out to all of you in the next…
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Feedback
Giving people feedback is one of the most important things we can do in our lives. One of my favorite books is called The Last Lecture, written by Randy Pausch. For those of you who don’t know the story, after receiving a terminal cancer diagnosis, Randy gives a lecture to his class which is a…
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Selling Tahzoo
Imagine you’re talking with a potential Client of Tahzoo’s and they ask you what does Tahzoo do? You could say we are a customer experience agency that helps our clients deliver personalized customer experiences at scale… then comes the awkward pause from the Client during which they decide to either say “that’s cool” or admit…
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I Can Feel the Momentum
When I was buying clothing at Nordstrom, we used to have to figure out the right level of inventory for each product by size. So let’s take a men’s V-neck undershirt, size large. If on average, you sell 42 units a week and they are resupplied once a week what is the right inventory level?…