Category: Business
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Where Everyone Knows Your Name
“Courage is simply doing whatever is needed in pursuit of the vision.” – Peter M. Senge, The Fifth Discipline: The Art & Practice of The Learning Organization Where Everyone Knows Your Name “Where everyone knows your name… and they’re always glad you came…” Do you make our customers feel this way? Do you know them and…
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Loyalty or Sales Strategy?
“Action springs not from thought, but from a readiness for responsibility.” – Dietrich Bonhoeffer I have a favorite restaurant that I go to frequently; I’ll be honest… it’s the bar at a nice restaurant. I enjoy this place because the bartenders Jason and John make the experience so pleasant. Several months ago, the restaurant started a loyalty…
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Great, not Good Service
“In about the same degree as you are helpful, you will be happy.” – Karl Reiland I was working with our team in Seattle this week and we were discussing the tenets of good customer service. If I learned anything working at Nordstrom, it’s that good customer service is proactive, not reactive. If someone takes your…
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Making Millions of People Happy Every Day
“When I was a boy and I would see scary things in the news, my mother would say to me, ‘Look for the helpers. You will always find people who are helping.” – Fred Rogers Dear Team Tahzoo – Over the last couple of months, there have been a number of incidences that have weighed heavily on my heart. The bombing…
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Integrated Delivery Model
“I find that a great part of the information I have was acquired by looking up something and finding something else on the way.” – Franklin P. Adams Hi Everyone, There is an old proverb which states that “you can’t cross a chasm in two small steps.” We are transforming the business to be ready for…
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Evolving Our Business
“Learning experiences are like journeys. The journey starts where the learning is now, and ends when the learner is successful. The end of the journey isn’t knowing more, it’s doing more.” – Julie Dirksen Our business is changing. We are zeroing in on delivering contextually appropriate content and personalized experiences as our core value proposition. As I…
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Digital Asset Management or a CMS
“Action is the foundational key to all success.” – Pablo Picasso Most content management systems are designed to manage websites and web pages, not content. The reason we bet the company on SDL Tridion is that it was a component-based approach for delivering a web experience and it had a decoupled architecture, ensuring that it…
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Are You a Chicken or a Pig?
When I was working at Microsoft, I organized a large project called the Geospatial Data Gateway. It was a database project with all the orthoimagery of the US Department of Agriculture coupled with all the tabular data associated with a common land unit. In one system, you could visualize a plot of land and have…
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Transforming Experiences
When we started the company, our tagline was ‘Driven by Big Ideas’… As I mentioned earlier, we live in a time of unparalleled change and opportunity. The signs of economic turmoil are ever-present, and it’s because the way in which business is conducted is changing. Over the course of history, during these transitions, companies that…
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In Search of Bernbach
“One way to meet new people is to listen more carefully to the people you see every day.” – Robert Brault As I sat on an airplane and came across an Ad Age ‘interview’ of advertising legend Bill Bernbach, the thought crossed my mind, ‘How would one respond to these questions in the context of…