Category: Business

  • The 6 Thematic or Topical Areas

    It was a great week here in Washington D.C. We just completed the planning meetings for launching the new Tahzoo Worldwide organization. Much of the meeting was focused on driving integration across the company and defining success metrics for the remainder of the year.   During the meeting, we organized the work that needs to be accomplished thematically…

  • Hi … (insert customer name here) how can I help you?

    Hi … (insert customer name here) how can I help you?

    My first real job was working at Nordstrom, when I was 15 years old. At that time, they only had 7 stores and the beginning of what would become a nationally recognized reputation for great customer service. I grew up at Nordstrom, and in many ways much of how I approach business is a byproduct…

  • The Four Engagement Models for Our Clients

    The business we’re in is achieving business results for our clients by enabling them to deliver contextually relevant and personalized experiences.  There are many people within the company working on the integration plan, exploring the opportunities and challenges of combining the businesses. A common thread in the discussion is what business we are in? I…

  • Tahzoo Commitment

    As a follow up to my commentary last week, I’d like to continue my discussion about commitment. As the company grows and changes we need to be committed to our values and to what has gotten us here. I realize for many of you who are part of the Hinttech organization joining Tahzoo, you may…

  • Week of Highlights

    Team Tahzoo,  Another great week as I spent it with many of you in San Francisco at the SDL Innovate event. There I delivered another keynote on delivering contextually relevant CX, which was very well received. We had wonderful conversations with Mattel, Pentair, Molina Health, and many others. Dave Sterenberg and Chad Van Lier were…

  • Tahzoo is SDL’s Partner of the Year!

    Team Tahzoo,  To our new Tahzooians (aka HintTech) – I send out an email – From the Desk of Brad Heidemann -every Friday as a recap of my week and what has been happening around the company. Not everything that is mentioned will make total sense to you just yet. But I wanted you to…

  • Accountability For March

    Team Tahzoo,  This month’s theme is Accountability. It is most fitting for the last month of the quarter. And as we near the end of Q1 with only a few selling days left, I want us each to feel accountable for our results. By now everyone should have thought through what your 2015 goals are and…