Category: Business Management

  • Managing Conflict In Consulting

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    Brad Heidemann
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    “Customer service shouldn’t just be a department,it should be the entire company.” — Tony Hsieh Hi Everyone, We often hear the “customer is always right” and while that might provide some inspiration in a retail setting, it’s not exactly right for consulting. Good customer service in consulting is about managing conflict and expectations.I think we…

  • 8 Ways to Interfere With A Company

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    Brad Heidemann
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    “The worst of our behaviors will always sabotage the best of our dreams.”   – Craig D. Lounsbrough  Hi Everyone,     A few years ago, I gave a presentation on the five fundamental questions that a Marketer and an Intelligence Analyst needed to answer to do their jobs. Curiously enough, in both roles you need to…

  • Thanking the St. Lukes Team

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    Brad Heidemann
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    “You’re off to great places, today is your day, your mountain iswaiting, so get on your way!” –Dr. Seuss Hi Everyone, It’s been a while since I’ve been able to write to you. I hope you’ve enjoyed revisiting some of the older DOBs. As best I can, I am working towards getting back to my…

  • Rest and Relax

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    Brad Heidemann
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    Hi Everyone, It’s Friday … Yeah!!! It’s been a super busy week for me and I’m sure all of you. I was thrilled to read about the new CDC guidelines. While our Covid journey is not over, I wanted to take a moment to celebrate this important milestone. We are working on opening our offices…

  • How To Handle Stress In 2021

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    Brad Heidemann
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    Hi Everyone,  I’ve been thinking lately about how Covid and all the other world issues might affect our mental health. My primary concern right now is that people are wearing out. Long-term stress and ambiguity have a real impact on judgment and decision making. For the last ten years, leading Tahzoo has been an exercise in finding “the balance.”…

  • Responsibility and Resolution

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    Brad Heidemann
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    Dear Team, Thank you for a good week, everyone. We are making significant progress on several fronts. We need to focus on making our deadlines and taking good care of clients as our top priority. It’s been a year of difficult challenges and we had some big wins. Let’s focus on finishing the year strong…

  • Full Speed Ahead!

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    Brad Heidemann
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    “If you don’t like the road you’re walking, start paving another one.” – Dolly Parton  You are only limited by your own ambition…  It’s game on, right? We are all busy in our accounts with the work and the various issues being managed and addressed. Not smooth by any stretch of the imagination but everyone is…

  • Ways to Improve Communication

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    Brad Heidemann
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    “I urge you to please notice when you’re happy … and exclaim or murmur or think at some point, If this isn’t nice, I don’t know what is.” – Kurt Vonnegut  Stop, Collaborate, and Listen.   We chose happiness, we chose a positive frame of mind, we chose to see the best in one another… we have a choice. Sometimes…

  • 4 Big Priorities

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    Brad Heidemann
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    “One truth I have discovered for sure: When you believe that all things are possible and you are willing to work hard to accomplish your goals, you can achieve the next ‘impossible’ dream. No dream is too high!” – Buzz Aldrin  We have a lot of work going on within the company these days and I…

  • What Bothers You?

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    Brad Heidemann
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    Hi All,  What bothers you…? When I first started at Microsoft, I took over for a guy named Chris. He was very effective and efficient in his work. In an environment where everyone had too much to do and was always running from one thing to the next, Chris had a calm about him. At the…