Author: Brad Heidemann

  • The One Thing That Matters

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    Brad Heidemann
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    “The key is not to prioritize what’s on your schedule, but to schedule your priorities.” – Stephen Covey Hi Everyone, Another busy week at the Zoo! There is a lot going on right now… projects wrapping up, new projects starting, new client opportunities, and we need to hire some folks. I’ve been reading the same…

  • Optimism

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    Brad Heidemann
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    “The fishermen know that the sea is dangerous and the storm terrible, but they have never found these dangers sufficient reason for remaining ashore.” – Vincent Van Gogh Hi Everyone, Some people say I am optimistic, while others say I’m too optimistic. Either way, I am optimistic by nature. I learned how to confront challenges…

  • Customer Centricity

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    Brad Heidemann
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    Hi Everyone, When I think about Customer Experience, I think about the human impact. Not the technology or the strategy, but the sense of well-being or pleasure I get when things just go right. The whole purpose of personalization is not to inundate people with experiences. Rather, it’s that we delight customers because things just…

  • First Steps

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    Brad Heidemann
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    Hi Everyone, I hope you had a great week! The company feels like a busy restaurant these days. There is a buzz that I haven’t felt since before COVID. We are making real strides on the business development and marketing side of the house. Today, in fact, we are having a meeting to discuss my…

  • The Three Rules of Work

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    Brad Heidemann
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    “Science is organized knowledge. Wisdom is organized life.” – Immanuel Kant Hi Everyone, There is a quote often attributed to Albert Einstein regarding his three rules for work. I’ve seen some debate if this was an actual quote from him or a paraphrase of his approach to work. Regardless, the quote has been sitting with me…

  • No Passenger Seats

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    Brad Heidemann
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    “If you want to lift yourself up, lift up someone else.” – Booker T. Washington Hello – I’ve been working with another company that we may partner with as part of our new strategic direction. If we are going to partner with another services firm, we need to have a solid culture fit and a…

  • Remote Working Culture

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    Brad Heidemann
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    “Where words are restrained, the eyes often talk a great deal.” -Samuel Richardson Hi Everyone, There have been a lot of opinions about the return to the office post COVID. There are countless articles, opinions from informed research scientists, social media posts, and of course, conversations with friends, family, and colleagues. The prognostications roll out in…

  • Contributing to Our Success

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    Brad Heidemann
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    “Your actions speak so loud, I can hardly hear what you’re saying.” -Dr. Don Williams Hi Team,  Here is a Desk of Brad from 2018 that still resonates today. Each of you brings a unique contribution to the overall mission of Tahzoo.  Your work is important, and it’s critical that you understand how your piece of…

  • Living in the Moment

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    Brad Heidemann
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    “Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment.” — Buddha Hi Everyone, It’s been a while since I’ve been able to attend a Monday/Friday call, however I look forward to seeing all of you on Monday. “Sometimes you will never know the value of a…

  • Giving Feedback

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    Brad Heidemann
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    “We cannot change the cards we are dealt, just how we play the game”  -Randy Pausch Hi Everyone, Giving people feedback is one of the most important things we can do in our lives. One of my favorite books is called The Last Lecture, written by Randy Pausch. As always I am happy to send you a…