Responsibility and Resolution

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Dear Team,

Thank you for a good week, everyone. We are making significant progress on several fronts. We need to focus on making our deadlines and taking good care of clients as our top priority. It’s been a year of difficult challenges and we had some big wins. Let’s focus on finishing the year strong with an eye towards 2021.

I’ve been thinking about the difference between responsibility and resolution. I am working with the Team to ensure we provide more clarity about who’s responsible and how we reach a resolution on issues. It seems to me that we have too many problems that are languishing and remaining unresolved. I want everyone to inventory the top 5 to 10 challenges that you regularly face that go unresolved. Think categorically, not specifically. We are looking to identify the top 10 issue types to work them out of Tahzoo systematically.

In the voice of the culture this week, please put your thoughts in the comments section. We’ll use this as a starting point for defining our plan for improving the experience at Tahzoo.

Let’s go be great,
Brad