Tahzoo was founded upon these core values. Our Core Values are a promise we make to each other. Each of us must keep the promise every day. Internalizing and demonstrating…
Continue reading Spirit and Intent: Demonstrating the Values
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It was a pleasure to be interviewed this week by James Carbary for his podcast, B2B Growth. We discussed delivering an experience that is in context, personalized and sharable, rather…
Continue reading 3 Things You Need to Understand About the Experience Economy
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I’ve been thinking about conflict the past couple of weeks. I thought it would be a good idea to share my perspective and some thoughts around the inevitable conflict that…
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I’ve just finished a wonderful book called Smarter Faster Better by Charles Duhigg. He spends most of the book articulating how to be more efficient and effective in your life.…
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For all the advancements in technology and communication, it’s still just a customer – a real person – at the end of all those devices. I am regularly asked to…
Continue reading Customer Centricity
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As a young manager at Nordstrom, I was speaking with John Nordstrom one day and he was complimenting me on the great service my department was giving. I was pleased…
Continue reading Growing a Business
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This concept of the experience economy I have been talking about for the past two weeks is a fundamental shift in the American system of values. People no longer care…
Continue reading The Experience Economy: Part 3
Leave a CommentConsumerism is Dead So, I’ve been thinking a lot about this word “experience.” It got me wondering, where does this focus on experience come from? Though it’s clearly been around…
Continue reading The Experience Economy: Part 2
Leave a CommentI have long contended that history goes in reverse—that is, time goes backward, not forward. If you want to know what is happening today—or, more importantly, if you want to…
Continue reading The Experience Economy: Part 1
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Character is one of the most important things for me. The very first act of Tahzoo was to establish a core set of values. In a Starbucks, in Northwest DC,…
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